Shipping policy
We currently ship within Canada.
All orders are processed and dispatched from Burnaby, British Columbia, Canada.
At this time, we do not offer international shipping.
Order Processing Time
Orders are typically processed within 3 business days after the order is placed.
Processing time includes order verification, quality checks, and packaging before shipment.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs
We offer simple and transparent shipping rates:
- Free shipping on orders over $49 CAD
- Flat shipping fee of $9.99 CAD for orders under $49 CAD
Estimated Delivery Times
Delivery times may vary depending on the destination within Canada.
Estimated delivery times after dispatch:
- British Columbia: 3–5 business days after dispatch
- Rest of Canada: 5–9 business days after dispatch
Please note that delivery times are estimates only and may be affected by weather, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can follow the status of your package.
Shipping Delays
While we aim to deliver your order within the estimated time frame, delays may occasionally occur due to circumstances beyond our control, such as:
- Severe weather conditions
- Carrier service disruptions
- Holiday shipping volume
We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: hi.shibaandme@gmail.com